How to get free money from the Jobcentre to help you start work on Universal Credit

Starting a new job can cost money you do not have right now — travel passes, interview clothes, upfront childcare, or tools for the role. If you claim Universal Credit, there is a free pot of money called the Flexible Support Fund that your work coach can give you to cover those costs.

This is not a loan. You do not pay it back.

What it can pay for

The fund is flexible, but common uses include:

• Travel costs to get to work — the fund can cover the first few months of fares while you settle in.
• Upfront childcare — if you cannot pay the first month of childcare before Universal Credit reimburses you, the fund can bridge that gap.
• A bicycle or e-bike — if cycling is the most practical and affordable way to get to your workplace, your work coach can consider this.
• Interview clothing or equipment — if you need specific items for an interview or your first day.
• Training or short courses — if a qualification would help you get or keep a job.

The fund will not reimburse anything you have already bought out of your own money. Ask before you spend.

Who can ask

You can ask if you are on Universal Credit and your claimant commitment requires you to look for work, prepare for work, or increase your hours. This covers most working-age claimants who are not in the group with limited capability for work-related activity.

If you have recently moved into the work-search group following a health review, you may also be able to ask.

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How to ask

Bring it up with your work coach at your next appointment or add a note to your Universal Credit journal. Explain exactly what you need and why you cannot cover it yourself right now.

Your work coach will decide based on the details you provide. Awards vary — there is no set amount — so the more clearly you explain your situation, the better.

If you are not sure how to put your case, Citizens Advice can help you prepare what to say before you go to the Jobcentre.

If you are refused

Refusals happen. The fund is discretionary, which means there is no formal appeal. But you can ask your work coach to look at your case again, and Citizens Advice can check whether any other local employment support funds are open to you.